Need to Know
How to Return a Product
We guarantee your AVEDA purchases 100%, as well. We want you to be using the products that are right for you. In the instance you get a product home and it is not what you expected or not delivering the results you desired, please return that product and we will find the product that is right for you. We do not issue cash refunds, however, if we cannot find the right product for you we will issue a store credit to be used on future services or product purchases.
All makeup sales are final.
Child Safety in the Salon
We know your children are great little people, but not all children are created equal. For the safety and comfort of your children, yourself, and our guests, we appreciate your support and understanding of our guidelines regarding having your children in the salon and spa. Please make all necessary child care arrangements prior to your visit.
Children 12 yrs old and younger are welcome on the salon floor when receiving a service.
Children 12 yrs old and younger are allowed in the Spa with guardian supervision when receiving a service.
Due to the use of hot tools, sharp tools, and chemicals on the salon floor, for your child's safety and protection, we ask that NO children be present on the salon floor when not recieving a service. This includes in strollers, empty salon chairs, or in your lap.
Well behaved children are welcome to stay seated in our Guest Service/Retail area. However, the guardian of any disruptive or especially loud, disruptive or destructive child will be asked to remove the child from the salon out of respect for your stylist and other guests.
Davanti Salons.Spa does not, under any circumstance, assume responsibility for the well-being of your child during your visit. The guardian assumes all liability for any damages to the retail area during your visit.
We know your time is precious and we do our best to run on time, planning to arrive 15 minutes prior to the start of your service will allow us to confirm all information we have on file for you is current, and support your service beginning at the scheduled time.
Life happens. If you are running late, please call ahead. We can help you know if we will still be able to accomodate you or, if we need to, reschedule to another time. We will always do our best to see you but we have to consider the impact on our other Guests, as well.
We do everything we can to help remind our Guests of their upcoming appointments. We provide 24 hour confirmation calls in addition to text message or email reminders for Guests who have agreed to this service.
As a courtesy to other Guests and our Staff, kindly provide 24-48 hours advance notice should you need to cancel, reschedule or otherwise make changes to your appointment.
We require a credit card on file in order to secure any appointment the schedules for 60+ minutes. In the event that you are unable to make your appointment(s) and do not provide any notice, you will be charged a $75 cancellation fee, for all applicable services, to the card on file.
It is our mission to make you feel more beautiful in all aspects of your life and your utmost satisfaction is our primary goal.
All Davanti services are guaranteed 100%. In the instance that you are anything but happy with your service, let us know within 72 hours of the date of service and we will ensure that you are rebooked with your stylist or any stylist of your choosing at NO COST. In most instances, the fix is a simple solution that may take less than an hour to resolve. We strive to limit situations like these through in-depth consultations and visual tools. Anytime you can provide us with images of inspiration, it ensures you and your stylist are speaking the same language.
Visiting our spa is guaranteed to be a relaxing experience, but if it is your first time, we understand it can be a little nerve-wracking. Please look over our helpful hints to the most enjoyable spa experience:
please plan to arrive at least 15 minutes prior to scheduled start time. this will allow you to tour and become comfortable with the spa, complete consultation paperwork, and enjoy a beverage prior to the start of you services(s).
our spa is a NO PHONE ZONE. to ensure that you are able to receive the most tranquil spa experience, we ask that you silence or turn off any and all electronic devices prior to entering the spa area.
please leave all valuables at home. whether you are receiving a massage, facial, or nail care services, there is an element of massage involved in every service Davanti provides. in order to safeguard your valuables from product exposure or loss, we ask that you do not bring your valuables to your spa services(s).