Davanti Policies

At Davanti, policies exist not just for structure — but to ensure mutual respect, safety, and consistency for our guests and our team. Please review our guidelines prior to your visit.

Cancellations

We do everything we can to help remind guests of their upcoming appointments. We provide 48-hour confirmation callsin addition to text message or email reminders (for those who opt in).

As a courtesy to other guests and our team — and to avoid cancellation charges — we require a minimum of 24 hours’ advance notice if you need to cancel, reschedule, or make changes to your appointment.

  • All appointments are reserved with a credit card, securely held on file.

  • In the event of a no-show, 50% of the scheduled service value will be charged to the card on file.


Returns & Exchanges

We guarantee your retail purchases 100%. Our goal is for you to be using the products that are right for you.

  • If you purchase a product that isn’t delivering the results you expected, please return it. We’ll consult with you on usage, or help you find a product that better suits your needs.

  • Opened/used products are not refundable, but if no suitable replacement can be found, we will issue a store creditto be used on future services or product purchases.

  • All makeup, VoMor® extension sales, and gift card purchases are final. Gift cards never expire.


Service Guarantee

Your satisfaction is our highest priority. All Davanti services are guaranteed 100%.

  • If you are anything less than happy with your service, let us know within 3 days of your visit. We will rebook you with your stylist (or another stylist of your choice) at no cost.

  • In most cases, adjustments are simple and take less than an hour.

  • We strive to avoid these situations through in-depth consultations and visual tools — bringing inspiration photos helps ensure you and your stylist share the same vision.

We reserve the right to refuse a service guarantee if:

  • A guest exhibits abusive or aggressive behavior toward any team member.

  • Our professionals determine that a “meeting of the minds” is not likely to occur.

In such cases, a full refund will be issued to the card used to pay for services.


Arrivals

We know your time is precious, and we do our best to run on schedule.

  • Please plan to arrive 15 minutes early to confirm your information, enjoy a beverage, and begin your service on time.

  • If you’re running late, please call ahead. We’ll do our best to accommodate you, but in some cases, rescheduling may be necessary to respect other guests’ time.

  • If you ever wait more than 10 minutes past your appointment start time, we will automatically apply a 10% discount gift to your visit as a sincere apology.


Child Safety

We love children, but for safety reasons, we have clear guidelines:

  • Children 12 and under are welcome only when receiving a service.

  • Guests aged 12–16 must have a guardian on-site during services.

  • Children 12-16 are welcome in the spa only when receiving a service and with a guardian present in the treatment room.

  • Teenagers 16-18 years old must have a guardian’s consent to visit the treatment room.

  • For their safety, no children may be on the salon floor when not receiving a service — this includes in strollers, empty chairs, or laps.

Davanti Salon does not assume responsibility for the well-being of children during your visit. Guardians assume full liability for their child’s safety and behavior in the salon.


Shampoo Bowl Etiquette

The shampoo bowl is designed to be a ritual of relaxation. To preserve that calm:

  • Please silence phones and limit conversation while at the bowl.

  • No children are permitted at the shampoo bowl unless they are receiving a service.


Caregiver Support

Guests who require assistance during their visit must have their caregiver remain on site for the duration of the service. Our team is not trained to safely transport or assist guests with mobility needs, and Davanti assumes no responsibility in this regard. Caregivers are essential to ensuring safety and comfort throughout the visit.


Spa Etiquette

We want every spa visit to be a moment of peace and care.

  • Please arrive 15 minutes early for spa services to allow time for check-in, paperwork, and relaxation.

  • Our treatment rooms and relaxation area are a no-phone zone. To preserve a tranquil environment, silence or turn off all devices before entering.

  • Please leave valuables at home. Many services include massage or product application; we cannot be responsible for exposure or loss of personal items.

  • Please make childcare arrangements prior to your visit. Children are not allowed in the treatment room with a guest. Please review our Child Safety policy regarding services for children 12 and older.